Return, refund and cancellation policy

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In order of guarantee 100% satisfaction of our customers, we at LoyalPetZone strive to make the process of returns, refunds, and cancellations easy and quick.

Cancellations by us – In case order has to be refunded due to any issue from our side (unavailability of stock, unavailability of delivery at a certain pin code, product damaged or lost in transit etc), full refund without any deduction is processed within 2 business days.

We try our best to provide superior packaging in corrugated box with foam and bubble wraps to prevent damage to the product while in transit, avoid delays in delivery and maintain proper inventory. So such cancellations are rare.

Cancellations by you – Customer reserves the right to cancel any order before or after it is shipped.

To request cancellation, you need to mail us at help@Loyalpetzone.com or call/text/whatsapp us at +91-9748412071 with your orderid.(emails are better).

Any prepaid payment made by the customer for such cancellations will be refunded back to the customer through the original mode of payment in 2-3 business days based on 2 cases:-

a)Before order is shipped – Any such cancellation requested by customer due to issue from their side (Do not want the product anymore, purchased by mistake etc), refunds are processed in 2-3 business days after deduction of 2% transaction fee(charged by bank, not us).

b)After order is shipped – These cancellations due to issues originating from buyer side (Wrong product ordered in haste, going out of station, my dog ran away etc), refund will be processed after deduction of 2% transaction fee + shipping fee for heavy-weight products.

Return/ replacement/ refund for-

a)Damaged goods/ wrong product received– In case product shipped is received as damaged / wrong product shipped which again is very rare, we arrange for immediate return and replacement/ refund as per customer choice.

For some pin codes where pickup facility is available, we pick the wrong/ damaged item from customer’s premises and the customer is given the choice of either refund/ replacement as his/her discretion. In case customer location is very remote with no pick-up facility available, customer needs to ship the item back to us to be eligible for a refund. All refunds are processed within 2 business days without any deduction. Costs conceded by customer in case of sending back where pickup facility is unavailable are also reimbursed by us in addition to the order amount.

b)Customer remorse– For products like dog collars and other non-perishable products(except pet food items), we provide return/exchange facility if there is size mismatch or color changes. We bear the cost of getting the item picked up from the customer and then refunded full/ replaced as per customer choice. Also for non-perishable products, in some cases, we provide 30 days return window. Returns initiated after 7 days of receiving products are eligible for replacement only, not refund.

For any queries:

Email – Help@LoyalPetzone.com.